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Returns and Exchanges

What is your return policy?

Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
If there's an issue with your product, please submit a claim through our online form. You'll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 - 10 business days for processing.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

How long will it take to ship my order?

DTG & Screen Print (5-10 business days)

Classic T-shirt, Premium Fit Mens Tee, Premium Fit Ladies Tee, Youth T-shirt, Hooded Sweatshirt, Ladies T-shirt, V-neck T-shirt, Long Sleeve Tee, Crewneck Sweatshirt, Unisex Tank, Ladies Flowy Tank, Classic Long Sleeve Tee, Baseball Tee.

Drawstring Bag, Tote Bag (5 to 15 business days)

All-over Print (5-15 business days)

All-over T-shirt, All-over Dresses, All-over Unisex Tank, Crew Length Socks, Ties, Mousepads, Decorative Pillows, Coasters, Magnets, Cutting Boards, Jewelry.

Phone Cases, Mugs & Posters (3-5 business days)

Cut & Sew (10-20 business days)

Hoodies (Pull Over), Zipped Hoodies, Shoes, Quilts.

Embroidery (5-15 business days)

Classic Polo, Dress Shirt, Lightweight Jacket, Embroidered Hat, Sling Pack, Backpack, Knit Beanie.

Other Products (5-20 business days)

Important Notice

Free Shipping promotions can be redeemed at checkout as a discount off the total order. Please keep in mind delivery times may vary depending on US and certain international holidays.

Due to COVID-19, we may encounter unforeseen delays in shipping times. Please visit our COVID-19 Response page https://www.bombatee.com/faq/covid-19 for the latest information. We appreciate your patience and understanding.